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Museum visitor teams and the art of informal engagement

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In this episode, we take a closer look at museum visitor teams with Dickon Moore, Visitor Experience Manager at Wellcome Collection in London. Discover how these teams master the art of informal engagement, creating meaningful interactions that enhance visitors’ museum experiences.

Key Points:

  • Understanding the importance of informal engagement in fostering meaningful interactions.
  • How the role of visitor teams has changed over time from a more security-focused role to their current role as facilitators of engagement.
  • Insights into the strategies and techniques employed by museum visitor teams, for informal, spontaneous interactions and structured engagements.
  • Why visitor teams are uniquely placed to engage with museum visitors
  • How museum visitor teams expertly navigate interactions with strangers, based on curiosity and open questioning.
  • Learn about the three areas of impact: how visitors might think differently, feel differently, or act differently after engaging with museum content or staff.
  • Discover how museum visitor teams are supported during challenging interactions, including skills development, duty manager support, de-escalation techniques, and reflective practice sessions.

Episode 127 Links

Wellcome Collection

Dickon Moore on LinkedIn –

Transcript available here:

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